Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

• Name and email address
• Billing and payment information
• Account preferences and settings
• Support communications
• Usage data and analytics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

Third-Party Services

We may use third-party services for analytics, payment processing, and customer support. These services have their own privacy policies and we encourage you to review them.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Opt out of marketing communications
• Data portability

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

All sales are final. We do not offer refunds for our digital software products.

We provide a free trial version of our software that allows you to test and recover up to 200MB of data before making a purchase. This free trial gives you the opportunity to:

• Test all features and functionality of the software
• Recover up to 200MB of data to verify the software works with your files
• Preview recoverable files before purchasing
• Evaluate the software's compatibility with your system
• Make an informed decision about your purchase

By purchasing our software, you acknowledge that you have tested the free trial version and are satisfied with its functionality. Therefore, all purchases are considered final and non-refundable.

Digital Product Delivery

All our products are digital software downloads. We do not ship physical products. After completing your purchase, you will receive instant access to download your software.

Delivery Method

Upon successful payment, you will receive:

• An email confirmation with your order details
• A download link sent to your registered email address
• License key/activation code (if applicable)
• Installation instructions and user guide
• Access to your account dashboard for future downloads

Delivery Time

Digital products are delivered instantly:

• Immediate Delivery: Most orders are processed and delivered within minutes of payment confirmation
• Maximum Delivery Time: In rare cases, delivery may take up to 24 hours due to payment verification
• Business Hours: Orders placed outside business hours may experience slight delays
• Payment Verification: Some payment methods may require additional verification, which can delay delivery

Download Access

Your download access includes:

• Unlimited downloads for the duration of your license
• Access to software updates and patches
• Download links valid for 30 days from purchase date
• Ability to re-download from your account dashboard
• Support for multiple download attempts

System Requirements

Before downloading, please ensure your system meets the minimum requirements:

• Compatible operating system (Windows, macOS, or Linux as specified)
• Sufficient disk space for installation
• Stable internet connection for download
• Administrator privileges for installation (if required)

Detailed system requirements are listed on each product page. Please review these before making a purchase to ensure compatibility with your system.

Download Issues

If you experience any issues with downloading your product:

• Check your email spam/junk folder for the download link
• Verify your email address is correct in your account
• Ensure you have sufficient storage space on your device
• Try using a different web browser or download manager
• Contact our support team if the download link has expired

License Activation

After downloading, you may need to activate your license:

• License keys are provided in your purchase confirmation email
• Activation instructions are included with the download
• Most licenses can be activated online or offline
• License activation is typically instant and automated
• Support is available if you encounter activation issues

International Customers

Our digital products are available worldwide:

• No shipping restrictions or customs fees
• Available in multiple languages (where applicable)
• Currency conversion handled automatically at checkout
• Local payment methods accepted where available
• 24/7 customer support regardless of timezone

Updates and Upgrades

Your purchase includes:

• Free updates for the duration of your license period
• Access to minor version updates and bug fixes
• Major version upgrades may require additional purchase
• Update notifications sent to your registered email
• Download updates directly from your account dashboard